The front-desk bottleneck is the paper registration form. New patients handwrite their name, NRIC, date of birth, address and contact, then your staff re-type all of it into your system. With SingVMS, the patient taps Singpass and every field prefills from MyInfo, verified and ready. No clipboard, no double entry, no typos in the medical record.
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A patient registration system with Singpass prefill lets a new patient complete your clinic's registration form by tapping Singpass instead of writing it out by hand. Their verified name, NRIC, date of birth, registered address, mobile and email come straight from MyInfo, the government's own records. The front desk stops re-typing forms and starts each patient with an accurate, matched record.
Every new patient means a clipboard in the waiting room and a form the front desk has to read and re-type. Handwriting is hard to read, NRICs get transposed, phone numbers are wrong, and a mistyped detail can attach a visit to the wrong patient record. On a busy morning the registration desk, not the doctor, is the bottleneck.
The PDPC has restricted default NRIC collection since 2019, and from 31 December 2026 organisations must stop using NRIC numbers to authenticate people. Clinics keep collecting NRIC for patient identification, but photocopying the card and keying it by hand is exactly the practice to retire.
The PDPC has restricted collecting NRIC numbers by default since 2019, and from 31 December 2026 it stops organisations from using NRIC numbers to authenticate people. Healthcare is treated differently: accurate patient identification is a recognised reason to hold a patient's NRIC, so clinics keep collecting it. The risk sits in the method. A handwritten NRIC gets mis-keyed into the wrong record, and a photocopied NRIC card is data you then have to store and protect. Singpass hands you the verified NRIC digitally, matched to government records, shown masked on screen, with no card to copy.
One flow for your front desk, one for your patients.
Sign up with an email and add your clinic as a location. Choose which MyInfo fields your registration form needs.
Print the QR code for your counter, a waiting-room stand, or a self-serve kiosk tablet.
Each completed registration appears on your dashboard with verified details, ready to import or copy into your patient system.
The patient scans with their phone camera in the waiting room. No app to download.
They authenticate with fingerprint or face. MyInfo fills their name, NRIC, date of birth, address and contact.
They check the details, add anything the clinic asks such as reason for visit, and submit. Registered in about thirty seconds.
Singpass delivers the identity fields, verified from government records. Your clinic still captures whatever clinical detail the visit needs.
The prefill removes the slowest, most error-prone part of the front-desk workflow.
New patients fill the form themselves by tapping Singpass. Your front desk stops transcribing clipboards and the waiting-room line moves.
The NRIC comes from government records and is matched exactly, so a visit never lands on the wrong patient because of a mis-keyed digit.
You get the verified NRIC digitally and show it masked on screen. There's no physical ID copy to file, store, or shred.
Each registration lands on your dashboard as clean, structured data you can import or copy into your practice management system.
Returning patients are matched instantly, and details like a new address or phone number update themselves on each visit.
Run it from a printed QR at reception, a tablet at the counter, or a self-serve kiosk in the waiting room. No new hardware required.
What the first visit looks like when the registration form fills itself.
A new patient arrives for a 9am slot. Instead of a clipboard, reception points them at the QR code on the counter.
They scan, tap Singpass, and their name, NRIC, date of birth, address and contact fill the form. They add "sore throat, two days" as the reason and submit.
The verified registration is already on the front-desk screen. Staff match it to a new record in the PMS and call the patient in. No form to read, nothing re-typed.
Any clinic where a new patient fills a registration form can replace it with a Singpass tap.
The highest walk-in volume and the longest registration queues. Self-serve Singpass check-in clears the morning rush.
Referral patients register once, accurately, with a verified NRIC that matches their records and referral letters.
New patients complete registration and contact details before they're in the chair, prefilled and correct.
Verified identity and date of birth on file for every client, captured at the first visit without a paper form.
Accurate patient records and contact details from MyInfo, with a familiar Singpass flow patients already use.
Register clients quickly across multiple therapists, each session tied to a verified, matched record.
Common questions about Singpass patient registration and MyInfo prefill for clinics.
It's a check-in system that lets a patient complete your clinic's registration form by authenticating with Singpass instead of writing it by hand. The patient's verified name, NRIC, date of birth, registered address, mobile and email are pulled from MyInfo, the government's own records, so the front desk starts every patient with an accurate, matched record and nothing to re-type.
The patient scans a QR code at your clinic and authenticates with Singpass using fingerprint or face. With their consent, MyInfo returns the identity fields you have configured and the registration form fills itself. The patient reviews the details, adds anything clinical such as the reason for the visit, and submits. The whole thing takes about thirty seconds.
Yes. The PDPC has restricted default NRIC collection since 2019, and from 31 December 2026 organisations must also stop using NRIC numbers to authenticate people, with enforcement stepping up from 1 January 2027. The rules still allow NRIC collection where it is needed to identify a person accurately, and patient identification in a clinic is exactly that case. What changes is the method: instead of photocopying the NRIC card or keying the number by hand, you receive it verified from Singpass and display it masked.
For registration, MyInfo can return the verified full name, a masked NRIC or FIN, date of birth, registered address, mobile number and email address. The full NRIC is never stored. Anything clinical, like the reason for the visit, allergies, or next-of-kin, is captured on your own form alongside the verified fields.
Tourists, foreign visitors, and anyone without Singpass use a manual form fallback where they enter their details and passport number. These entries are marked as self-declared on your dashboard, so you can tell them apart from verified ones. For a child or a patient who cannot authenticate themselves, an accompanying adult can register on their behalf.
Every registration lands on your SingVMS dashboard as clean, structured data with the verified NRIC, ready to match to a record in your practice management system. You can export records as CSV, or on higher plans use the API to push verified registrations into your own system automatically.
Yes. Consent is built into the Singpass flow, so patients approve exactly which fields they share before anything is sent. Only the fields you configure are collected, the full NRIC is never stored (only a masked version and a secure hash), and data handling follows PDPA standards. This fits the healthcare exception that allows NRIC for accurate patient identification while dropping the physical card copy.
A patient registers in about thirty seconds. Setting up the clinic takes minutes: create an account, add your clinic as a location, choose your fields, and print the QR code. SingVMS is already a registered Singpass relying party, so you don't go through GovTech's assessment yourself.
Free to start, with 50 verified registrations included. Set up your clinic in minutes.